Document Systems Direct

Customer Service Survey

In an ongoing effort to improve the quality of service that we provide to you, our valued clients, we are asking for some feedback on how we are doing and what improvements we need to make in order to maintain our superb level of customer service. We appreciate your assistance!

Please rate us on a scale from 1 to 5.

1 ‐ Exceptional service/no improvement needed ‐ YES
2 ‐ Above average service
3 ‐ Average service
4 ‐ Below average service
5 ‐ Very poor service/improvement needed ‐ NO

When placing service calls, were our office personnel professional, pleasant and able to assist you in a timely manner?:

1 - Exceptional 2 - Above Average 3 - Average 4 - Below Average 5 - Very Poor

After you placed your service call, did our service technician call you to give you an estimated time of arrival?:

1 - Exceptional 2 - Above Average 3 - Average 4 - Below Average 5 - Very Poor

Did the service technician arrive within the ETA given?:

1 - Exceptional 2 - Above Average 3 - Average 4 - Below Average 5 - Very Poor

When the service call was complete, had the service technician resolved the issues to your satisfaction?:

1 - Exceptional 2 - Above Average 3 - Average 4 - Below Average 5 - Very Poor

Did the service technician treat you in a professional and courteous manner?:

1 - Exceptional 2 - Above Average 3 - Average 4 - Below Average 5 - Very Poor

Please rate your overall impression and satisfaction working with Document Systems Direct.:

1 - Exceptional 2 - Above Average 3 - Average 4 - Below Average 5 - Very Poor

Comments, Suggestions and Questions:


Contact Us

Document Systems Direct Ltd
#202, 8291-92 Street, Delta, BC, V4G-0A4
Sales: 604.278.6060 | Service: 604.204.3200